Frequently Asked Questions
We offer Premium Antler Display products that help us show love of antlers. Every antler tells a story, and we want to help you frame them.
We focus on you and your antlers. We manufacture premium, DIY friendly, products that allow you to display antlers your way. There's a lot of thought and innovation tucked in each product that ships out our door.We hold a very high standard for our products, and a higher standard for our customer service. We are here for you. We love antlers and we know there is a community of us that feel the same way! Keep the memory alive!
We have a new product for Big Game now! The RH2 XL will hold all elk, moose, and red deer antlers.We also offer a full line of apparel and more for this antler loving community.RACK HUB® just launched shedseason.com to share stories and our love of antlers.
Yes, you can remove your antlers at any time from our RACK HUB® products(s) with our Hex to Hex connection.We also sell more Antler Inserts on our website for those new antlers you acquire and need to display.
The RH2 XL was designed specifically for Elk and moose antlers.
We recommend ordering the RH2 XL for any Big Game antlers. We can guarantee that it will hold them, and the scale and proportions of the RH2 XL were designed around those larger antlers.Our RH2 was designed for deer antlers such as Whitetail, Mule Deer, etc and the ball joints closely emulate that pedicle spacing on the deer skull (antler base to antler base).
We are listening and hearing you. Yes, we do have plans to launch a single antler solution for Big Game.
Returns and Exchanges
We ship within one business day of the order being placed. We don't ship anything on Sundays.
Yes, you will receive the tracking number for your shipment via email. If you didn't receive that information, let us know and we'll provide it ASAP.
Please notify RACK HUB® if you had a product(s) damaged during shipment. We have a Lifetime Guarantee and will ensure you have a great product.Generally, we will review pictures of the damage and have the customer return the product to RACK HUB®. We'll then replace the product, and all shipping is covered by RACK HUB® during these transactions with all domestic orders.
RACK HUB® products are built in Wabash, Indiana. Our focus is on You and Your antlers. All of our products are backed with a Lifetime Guarantee, and it is our priority to take care of any issue resulting from our product(s) during transit or during use.
If you're unhappy with a product or mistakingly placed an order with us, we will give you a full refund. This is a rare occurrence, but know that we're here for you.
We accept most forms of payment (Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay).If you have any questions or would prefer another method of payment, please let us know.