Frequently Asked Questions
Products
What types of products do you offer?
We offer Premium Antler Display products that help us show love of antlers. Every antler tells a story, and we want to help you frame them.
What makes RACK HUB® unique?
We focus on you and your antlers. We manufacture premium, DIY friendly, products that allow you to display antlers your way. There's a lot of thought and innovation tucked in each product that ships out our door.We hold a very high standard for our products, and a higher standard for our customer service. We are here for you. We love antlers and we know there is a community of us that feel the same way! Keep the memory alive!
What type of mount do I need for a Moose?
The RH2 XL was designed specifically for Elk and moose antlers.
Should I order a RH2 or RH2 XL for my smaller elk/moose antlers?
We recommend ordering the RH2 XL for any Big Game antlers. We can guarantee that it will hold them, and the scale and proportions of the RH2 XL were designed around those larger antlers.Our RH2 was designed for deer antlers such as Whitetail, Mule Deer, etc and the ball joints closely emulate that pedicle spacing on the deer skull (antler base to antler base).
Returns and Exchanges
How long does it take to process my RACK HUB® order?
We ship within one business day of the order being placed. We don't ship anything on Sundays.
Will I receive a tracking number?
Yes, you will receive the tracking number for your shipment via email. If you didn't receive that information, let us know and we'll provide it ASAP.
My order was damaged during shipment. What should I do?
Please notify RACK HUB® if you had a product(s) damaged during shipment. We have a Lifetime Guarantee and will ensure you have a great product.Generally, we will review pictures of the damage and have the customer return the product to RACK HUB®. We'll then replace the product, and all shipping is covered by RACK HUB® during these transactions with all domestic orders.
Is there any type of guarantee with RACK HUB®?
RACK HUB® products are built in Wabash, Indiana. Our focus is on You and Your antlers. All of our products are backed with a Lifetime Guarantee, and it is our priority to take care of any issue resulting from our product(s) during transit or during use.
What is your return policy?
If you're unhappy with a product or mistakingly placed an order with us, we will give you a full refund. This is a rare occurrence, but know that we're here for you.
What forms of payment do you accept?
We accept most forms of payment (Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay).If you have any questions or would prefer another method of payment, please let us know.
What is the best way to get into contact with you?
Please email: contact@rack-hub.com with any questions or concerns. We are here to serve you and your antlers. We love antlers and we know there is a community of us out there that feel the same way!
